It shouldn't freeze up at all man. You talking about to the point that you have to restart the system? If you're just talking about tearing in the video, then that's a issue with Saints Row since they went with turning VSync off. They're planning to release something to fix that though I guess.
I'd return it right away if it's freezing up.
Be sure you're not sitting it inside any entertainment system or on your carpet, it needs plenty of room to breathe just like a PC.
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